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cover - Rules to Break and Laws to Follow,Peppers, Don/ Rogers, Martha,0470227540

Rules to Break and Laws to Follow / How Your Business Can Beat the Crisis of Short-Termism
Peppers, Don et al
Hardcover - $22.72
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cover - The Best Service Is No Service,Price, Bill/ Jaffe, David,0470189088

The Best Service Is No Service / How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Price, Bill et al
Hardcover - $18.17
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cover - The New Gold Standard,Michelli, Joseph/ Rhodes (COR),0071548335

The New Gold Standard / 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-carlton Hotel Company
Michelli, Joseph et al
Hardcover - $16.87
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cover - The Supernova Advisor,Knapp, Rob,0470249277

The Supernova Advisor / Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
Knapp, Rob
Hardcover - $19.47
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cover - Broken Windows, Broken Business,Levine, Michael,0446698482

Broken Windows, Broken Business / How the Smallest Remedies Reap the Biggest Rewards
Levine, Michael
Paperback - $9.09
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cover - How to Talk to Customers,Berenbaum, Diane/ Larkin, Tom,0787987522

How to Talk to Customers / Create a Great Impression Every Time With Magic
Berenbaum, Diane et al
Hardcover - $14.92
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cover - Customer Service for Dummies,Leland, Karen/ Bailey, Keith,0471768693

Customer Service for Dummies
Leland, Karen et al
Paperback - $14.29
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cover - Hug Your Customers,Mitchell, Jack,1401300340

Hug Your Customers / The Proven Way to Personalize Sales and Achieve Astounding Results
Mitchell, Jack
Hardcover - $12.99
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cover - The Art Of Selling To The Affluent,Oechsli, Matt,0471703230

The Art Of Selling To The Affluent / How To Attract, Service, And Retain Wealthy Customers & Clients For Life
Oechsli, Matt
Hardcover - $18.17
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cover - Total Customer Focus,Stern, Chris J.,1413468098

Total Customer Focus
Stern, Chris J.
Hardcover - $31.92
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cover - Fish Tales,Lundin, Stephen C./ Christensen, John/ Paul, Harry/ Strand, Philip,0786868686

Fish Tales / Real-Life Stories to Help You Transform Your Workplace and Your Life
Lundin, Stephen C. et al
Hardcover - $12.99
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cover - How to Become a Rainmaker,Fox, Jeffrey J.,1559276746

How to Become a Rainmaker / The Rules for Getting and Keeping Customers and Clients
Fox, Jeffrey J.
CD/Spoken Word - $11.80
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cover - Moments of Truth,Carlzon, Jan,0060915803

Moments of Truth
Carlzon, Jan
Paperback - $8.45
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cover - The Service Profit Chain,Heskett, James L./ Sasser, W. Earl/ Schlesinger, Leonard A.,0684832569

The Service Profit Chain / How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Heskett, James L. et al
Hardcover - $21.12
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cover - The Value Profit Chain,Heskett, James L./ Sasser, W. Earl/ Schlesinger, Leonard A.,0743225694

The Value Profit Chain / Treat Employees Like Customers and Customers Like Employees
Heskett, James L. et al
Hardcover - $22.75
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cover - Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless,Gitomer, Jeffrey,188516730X

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless / How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Gitomer, Jeffrey
Hardcover - $19.50
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21st Century Business / Customer Service
Career Solutions Training Group
Paperback - $26.52
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All for One / 10 Strategies for Building Trusted Client Partnerships
Sobel, Andrew
Hardcover - $16.87
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Business Process Mapping / Improving Customer Satisfaction
Jacka, J. Mike et al
Hardcover - $42.25
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Consumer Behavior
Schiffman, Leon G. et al
Hardcover - $177.06
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Crowdsourcing / Why the Power of the Crowd Is Driving the Future of Business
Howe, Jeff
Paperback - $9.75
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Exceptional Customer Service / Exceed Customer Expectations to Build Loyalty & Boost Profits
Ford, Lisa et al
Paperback - $9.07
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I Love You More Than My Dog / Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Bliss, Jeanne
Hardcover - $14.92
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Remarkable Service
Culinary Institute of America
Paperback - $19.47
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Selling Luxury / Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Lent, Robin et al
Hardcover - $19.47
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Strategic Customer Service / Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Goodman, John A.
Hardcover - $16.22
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The Customer Signs Your Paycheck
Cooper, Frank
Paperback - $11.02
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Unleashing Excellence / The Complete Guide to Ultimate Customer Service
Snow, Dennis et al
Hardcover - $16.22
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Using Biometrics in Customer Relationship Management / Applications and Implications for Customers and Companies
Bohnet, Alexandra
Paperback - $91.67
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Who's Your Gladys? / How to Turn Even the Most Difficult Customer into Your Biggest Fan
Suttle, Marilyn et al
Hardcover - $14.92
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A Complaint Is a Gift / Recovering Customer Loyalty When Things Go Wrong
Barlow, Janelle et al
Paperback - $14.27
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Answering the Ultimate Question / How Net Promoter Can Transform Your Business
Brooks, Laura L., Ph.d. et al
Hardcover - $19.47
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Bag the Elephant / How to Win & Keep Big Customers
Kaplan, Steve
Paperback - $9.07
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If Service Came from the Heart / A Guide for Today's Business Owner on How to Deliver Outstanding Customer Service
Hanna, Valinda
Paperback - $16.16
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Lean Six Sigma Service Excellence / A Guide to Green Belt Certification and Bottom Line Improvement
Taylor, Gerald M.
Hardcover - $61.75
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Making Meaning / How Successful Businesses Deliver Meaningful Customer Experiences
Diller, Steve et al
Paperback - $19.49
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Management Lessons from Mayo Clinic / Inside One of The World's Most Admired Service Organizations
Berry, Leonard L. et al
Hardcover - $18.17
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Microsoft Dynamics CRM 4 For Dummies
Scott, Joel et al
Paperback - $16.24
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Microsoft Dynamics CRM 4 Integration Unleashed
Wolenik, Marc J. et al
Paperback - $38.99
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Programming Microsoft Dynamics CRM 4.0
Snyder, Mike
Paperback - $38.99
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