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The Satisfied Customer / Winners and Losers in the Battle for Buyer Preference
Fornell, Claes
Paperback - $11.70
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Broken Windows, Broken Business / How the Smallest Remedies Reap the Biggest Rewards
Levine, Michael
Paperback - $9.65
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The Satisfied Customer / Winners and Losers in the Battle for Buyer Preference
Fornell, Claes
Hardcover - $19.29
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You Can't Win a Fight With Your Client / & 49 Other Rules for Providing Great Service
Markert, Tom
Hardcover - $10.32
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Outside Innovation / How Your Customers Will Co-design Your Company's Future
Seybold, Patricia B.
Hardcover - $18.60
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Researching Customer Satisfaction & Loyalty
Szwarc, Paul
Paperback - $27.57
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Sense And Respond / The Journey To Customer Purpose
Parry, Stephen et al
Hardcover - $67.50
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Managing Customer Value / Creating Quality and Service That Customers Can See
Gale, Bradley T. et al
Hardcover - $24.15
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Moments of Truth
Carlzon, Jan
Paperback - $8.97
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The Customer Comes Second / Put Your People First and Watch 'Em Kick Butt
Rosenbluth, Hal F. et al
Hardcover - $18.62
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The Service Profit Chain / How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Heskett, James L. et al
Hardcover - $22.42
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The Value Profit Chain / Treat Employees Like Customers and Customers Like Employees
Heskett, James L. et al
Hardcover - $24.15
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What Clients Love / A Field Guide to Growing Your Business
Beckwith, Harry
Hardcover - $15.15
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!Wow! / Deje Al Cliente Boquiabierto Con Un Servicio Fuera De Serie
Performance Research Associates (EDT) et al
Paperback - $11.72
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Achieving IT Service Quality / The Opposite of Luck
Oleson, Chris et al
Paperback - $22.74
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All for One / 10 Strategies for Building Trusted Client Partnerships
Sobel, Andrew
Hardcover - $17.91
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Business Process Mapping / Improving Customer Satisfaction
Jacka, J. Mike et al
Paperback - $34.50
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Business Process Mapping / Improving Customer Satisfaction
Jacka, J. Mike et al
Hardcover - $44.85
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Consumer Behavior
Schiffman, Leon G. et al
Hardcover - $176.39
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Critical Thinking in Consumer Behavior / Cases and Experiential Exercises
Graham, Judy, Ph.D.
Paperback - $56.69
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Crowdsourcing / Why the Power of the Crowd Is Driving the Future of Business
Howe, Jeff
Paperback - $10.35
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Customer Service / A Practical Approach
Harris, Elaine K.
Paperback - $49.50
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Customer Service / A Practical Approach
Harris, Elaine K.
Paperback - $27.95
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Dancing With the Customer / 101 Lessons in Service Supremacy
Dorrian, Paul
Paperback - $10.32
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Delivering Quality Service / Balancing Customer Perceptions and Expectations
Zeithaml, Valarie A. et al
Paperback - $11.70
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Engaging and Influencing Consumers
Canfield, Terrance M.
Paperback - $43.00
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Exceptional Customer Service / Exceed Customer Expectations to Build Loyalty & Boost Profits
Ford, Lisa et al
Paperback - $9.63
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I Love You More Than My Dog / Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Bliss, Jeanne
Hardcover - $15.84
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Inspire! / Why Customers Come Back
Champy, Jim
Hardcover - $15.86
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Memorable Customer Experiences / A Research Anthology
Lindgreen, Adam (EDT) et al
Hardcover - $124.95
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Performance Measurement and Leisure Management
Alexandris, Konstantinos (EDT)
Hardcover - $112.50
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Premium Novelties
Miyazaki, Ami (EDT)
Hardcover - $40.71
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Remarkable Service
Culinary Institute of America
Paperback - $20.67
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Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours
Stanton, Anne
Paperback - $24.14
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Selling Luxury / Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Lent, Robin et al
Hardcover - $20.67
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Take Their Breath Away / How Imaginative Service Creates Devoted Customers
Bell, Chip R. et al
Hardcover - $17.22
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The Connectors / How the World's Most Successful Businesspeople Build Relationships and Win Clients for Life
Kuzmeski, Maribeth
Hardcover - $15.84
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The Customer Signs Your Paycheck
Cooper, Frank
Paperback - $11.70
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The Next Available Operator / Managing Human Resources in the Indian Business Process Outsourcing Industry
Thite, Mohan (EDT) et al
Paperback - $26.95
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Unleashing Excellence / The Complete Guide to Ultimate Customer Service
Snow, Dennis et al
Hardcover - $17.22
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