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101 Ways to Really Satisfy Your Customers
Griffiths, Andrew
Paperback - $9.42
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The DNA of Customer Experience / How EmotionsDrive Value
Shaw, Colin
Hardcover - $32.72
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The Satisfied Customer / Winners and Losers in the Battle for Buyer Preference
Fornell, Claes
Hardcover - $17.61
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You Can't Win a Fight With Your Client / & 49 Other Rules for Providing Great Service
Markert, Tom
Hardcover - $9.42
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Broken Windows, Broken Business / How the Smallest Remedies Reap the Biggest Rewards
Levine, Michael
Paperback - $8.81
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Fun Is Good / How to Create Joy & Passion in Your Workplace & Career
Veeck, Mike et al
Paperback - $9.42
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Outside Innovation / How Your Customers Will Co-design Your Company's Future
Seybold, Patricia B.
Hardcover - $16.98
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Product Information Management for Mass Customization / Connecting Customer, Front-office, And Back-office for Fast And Efficient Customization
Forza, Cipriano et al
Hardcover - $67.20
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The Marking Enterprise / Business Success and Societal Embedding
Thoenig, Jean-Claude et al
Hardcover - $35.70
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The Must-have Customer / 7 Steps to Winning the Customer You Haven't Got
Gordman, Robert et al
Hardcover - $15.72
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How to Become a Rainmaker / The Rules for Getting and Keeping Customers and Clients
Fox, Jeffrey J.
CD/Spoken Word - $11.60
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The Customer Comes Second / Put Your People First and Watch 'Em Kick Butt
Rosenbluth, Hal F. et al
Hardcover - $16.98
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The Value Profit Chain / Treat Employees Like Customers and Customers Like Employees
Heskett, James L. et al
Hardcover - $22.05
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What Clients Love / A Field Guide to Growing Your Business
Beckwith, Harry
Hardcover - $13.83
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Managing Customer Value / Creating Quality and Service That Customers Can See
Gale, Bradley T. et al
Hardcover - $22.05
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Moments of Truth
Carlzon, Jan
Paperback - $8.19
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The Service Profit Chain / How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Heskett, James L. et al
Hardcover - $20.47
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A Complaint Is a Gift / Recovering Customer Loyalty When Things Go Wrong
Barlow, Janelle et al
Paperback - $12.57
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CRM In Real Time / Empowering Customer Relationships
Goldenberg, Barton J.
Paperback - $25.17
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Excellence Every Day / Make the Daily Choice - Inspire Your Employees and Amaze Your Customers
Arussy, Lior
Hardcover - $15.72
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Fanatically Relentless Customer Service / The Insiders Guide: How to Rescue Your Customers from a World of Crappy Service
Stovall, Calvin
Paperback - $8.79
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How You Do...What You Do / Create Service Excellence That Wins Clients for Life
Livingston, Bob
Hardcover - $17.61
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It's Your Business! / The Smart Guide to Customer Service
Wilk, Marty et al
Paperback - $9.42
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Management Lessons from Mayo Clinic / Inside One of The World's Most Admired Service Organizations
Berry, Leonard L. et al
Hardcover - $17.61
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Marketing for Rainmakers / 52 Rules of Engagement to Attract and Retain Customers for Life
Fragasso, Philip M.
Hardcover - $16.98
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Microsoft Dynamics CRM 4 For Dummies
Scott, Joel et al
Paperback - $15.74
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Microsoft Dynamics CRM 4.0 Unleashed
Wolenik, Marc J. et al
Paperback - $37.79
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New Methods of Competing in the Global Marketplace / Critical Success Factors from Service and Manufacturing
Crandall, Richard E. et al
Hardcover - $69.95
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Pain Killer Marketing / How to Turn Customer Pain into Market Gain
Stiehl, Chris et al
Hardcover - $20.96
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Salesforce.com For Dummies
Wong, Tom et al
Paperback - $15.74
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 / Running a Business in Today's Consumer-Driven World
Blackshaw, Pete et al
CD/Spoken Word - $15.74
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 / Running a Business in Today's Consumer-Driven World
Blackshaw, Pete
Hardcover - $13.83
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 / Running a Business in Today's Consumer-Driven World, Library Edition
Blackshaw, Pete et al
CD/Spoken Word - $31.49
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 / Running a Business in Today's Consumer-Driven World
Blackshaw, Pete et al
MP3-CD - $12.59
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Scoring Points / How Tesco Continues to Win Customer Loyalty
Humby, Clive et al
Paperback - $22.05
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The New Gold Standard / 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-carlton Hotel Company
Michelli, Joseph et al
Hardcover - $15.72
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What to Say to a Porcupine / 20 Humorous Tales That Get to the Heart of Great Customer Service
Gallagher, Richard S.
Hardcover - $12.57
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101 Ways to Improve Customer Service / Training, Tools, Tips, and Techniques
Ukens, Lorraine L.
Paperback - $42.00
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A Risk-Benefit Perspective on Early Customer Integration
Kausch, Christoph
Paperback - $67.16
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Award-Winning Customer Service / 101 Ways to Guarantee Great Performance
Evenson, Renee
Paperback - $11.31
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