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Return Policy I. BOOKSXYZ, INC's Philosophy
Regarding Returns
II. All Booklisters who register with
booksXYZ.com and who list book(s) and/or materials and/or who otherwise use
the services offered by BOOKSXYZ, INC agree to be bound by the following terms
and conditions regarding returns.
III. All Customers who order book(s) and/or
materials from or through booksXYZ.com, upon placing an order with BOOKSXYZ,
INC, agree to be bound by the following terms and conditions regarding returns.
IV. Definitions
1. "Damaged" includes, but is not limited to, items
that are abraded, soiled, stained, torn, bent, folded, cracked, marked by pen,
pencil, or other implement, or are otherwise altered in any way that would
prevent their sale as new.
2. "Egregious Misrepresentation" means
misrepresentation, at our discretion, that might damage the reputation, mission,
economic or charitable activities, or legal standing, of BOOKSXYZ, INC.,
booksXYZ.com, AEE and/or APSE
3. "Misrepresented" or "Misrepresentation"
means any substantial deviation from the Booklister's description, to the point
that a reasonable, competent adult would expect some product other than
provided.
4. "Shipper" means USPS.
5. "Shipping costs" and/or "Charged shipping
costs" means those costs that you charge for book(s) and/or material(s) sold
through booksXYZ.com.
6. "Shipping materials" means envelopes, boxes, and
similar enclosures, together with enclosed padding, comprising sufficient
strength and shock protection from normal shipping stresses, including but not
limited to, stacking, sliding, limited tossing, dropping and mild weathering.
IV. Customers may return any book for any reason
within ten (10) working days of receipt if the book is returned in new
condition. Booklister agrees that returned books will be refunded for the full
sale price with both Booklister and BOOKSXYZ, INC returning to the Customer
their respective shares of the purchase price.Book returns usually take 4 to 6 weeks
to process. BOOKSXYZ, INC. is not responsible for returned books that do not arrive
at the original shipping warehouse. To avoid confusion, customers are encouraged to
use a USPS verification service, e.g. Registered, Delivery Confirmation, Return receipt or the like.
V. Return of Damaged Books:
A. If a Customer returns a book as "damaged", the
Booklister is solely responsible for original shipping costs and the costs to
the Customer for return postage and shipping. If the Booklister determines that
the damage was the fault of the shipper ("USPS"), it will be the Booklister's
sole responsibility to obtain reimbursement or other satisfaction from the
shipper.
B. BOOKSXYZ, INC reserves the right to work in conjunction
and/or to cooperate with USPS or other approved shipper to identify chronic
and/or recurrent problems with delivery of damaged books in order to reduce such
occurrences. BOOKSXYZ, INC reserves the right to request that the Customer
return any damaged book(s) and/or shipping materials to BOOKSXYZ, INC for
inspection and to determine whether there exists a chronic and/or recurrent
problem with a particular Customer, Booklister, and/or Shipper. In the event
that BOOKSXYZ, INC exercises its right to have the damaged book(s) delivered to
BOOKSXYZ, INC, Customer or Booklister will forward the damaged book(s) to the
BOOKSXYZ, INC, at BOOKSXYZ, INC's costs. BOOKSXYZ, INC reserves the right to
retain the damaged book(s) and/or shipping materials at its discretion for any
and all purposes related to any action, legal or otherwise, taken in regards to
the delivery of damaged books under this Agreement.
VI. Return of Misrepresented Books:
A. If a Customer returns a book as "misrepresented", at
BOOKSXYZ, INC's sole discretion, the Booklister may or may not be reimbursed for
original shipping costs and/or return postage and shipping costs. In the event a
book is returned as "misrepresented", BOOKSXYZ, INC will make a determination of
fault as to how and why the "misrepresentation" occurred. After determining
fault, BOOKSXYZ, INC may, in its sole discretion, require that (1) the Customer
pay all original shipping costs and/or return postage and shipping costs; or (2)
the Booklister pay return postage and shipping costs and/or that the Booklister
not be entitled to reimbursement for original shipping costs; and/or (3) that
the Booklister change the description of the misrepresented book in the
BOOKSXYZ, INC listing.
B. In instances of egregious misrepresentation, BOOKSXYZ,
INC reserves the right to bar the book(s) and/or material, the Booklister,
and/or both from any further sales and/or listings and/or participation on
booksXYZ.com.
VII. Returns for Any Reason Other than Damage and/or
Misrepresentation
A. In the event a Customer returns a book for any reason
other than damage to and/or misrepresentation of a book(s) and/or material, the
Customer will be responsible for paying the cost of return postage and shipping,
but will be refunded the full price paid for the book. In such instances, the
Booklister will be responsible for original shipping and packaging costs and
expenses and will not be entitled to reimbursement of same.
B. In the event that a particular Customer returns an
unreasonable number of books, that being returning books at a rate greater than
95% of all BOOKSXYZ, INC customers, the Customer may, at our discretion, bear
full responsibility for all shipping costs, including original shipping and
packaging costs and return postage and shipping costs.
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