Business Process Mapping
Improving Customer Satisfaction
Jacka, J. Mike
Keller, Paulette J.
Hardcover
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MORE BOOK INFO
ISBN: 0470444584
ISBN(13-digit): 9780470444580
Dewey Decimal: 658.8/12
Library of Congress: 2009005647
Book Publisher: John Wiley & Sons Inc
Language: ENG
No. of Pages: 322
