How You Do...What You Do
Create Service Excellence That Wins Clients for Life
Livingston, Bob
Hardcover
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BOOK SYNOPSIS
A roadmap to attracting loyal clients-and enjoying continual growth
In How You Do . . .What You Do business consultant Bob Livingston shows you, whether you're a business leader, client service executive, or sales manager, the specific strategies for creating the most service-centered and client-focused sales organization in any field of business.
Every company can create a service-based ideology and beat the competition by following Livingston's proven approach, which includes a cultural transformation plan, a service excellence strategy roadmap, and a companywide service initiative-all as a means to competitive advantage through service excellence. To illustrate his points, Livingston uses profiles and case studies of companies which successfully practice service excellence, including Crossmark, Accenture, Starbucks, and more.
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MORE BOOK INFO
ISBN: 0071592784
Dewey Decimal: 658.8/12
Library of Congress: 2008011683
Book Publisher: McGraw-Hill
Language: ENG
No. of Pages: 296
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