101 Ways to Really Satisfy Your Customers
Griffiths, Andrew
Paperback
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BOOK SUMMARY
Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approac
BOOK SYNOPSIS
Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.
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MORE BOOK INFO
ISBN: 1741750083
ISBN(13-digit): 9781741750089
Dewey Decimal: 658.812
Library of Congress: oc2007082167
Book Publisher: Independent Pub Group
Language: ENG
No. of Pages: 217
Paper Weight (lb): 0.50 lb
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