The Value Profit Chain
Treat Employees Like Customers and Customers Like Employees
Heskett, James L.
Sasser, W. Earl
Schlesinger, Leonard A.
Hardcover
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MORE BOOK INFO
ISBN: 0743225694
ISBN(13-digit): 9780743225694
Copyright: 2003
Dewey Decimal: 658.8/12
Library of Congress: 2002027162
Book Publisher: Simon & Schuster
Language: ENG
No. of Pages: 320
Paper Weight (lb): 1.3
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