The Service Profit Chain
How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Heskett, James L.
Sasser, W. Earl
Schlesinger, Leonard A.
Hardcover
$21.12 + $1.99 USPS S/H
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BOOK SYNOPSIS
A proven model for excellence provides business leaders with practical guidelines on how to manage, market, hire, deliver services, and assess results, with detailed case studies that demonstrate how successful companies already use these principles. 17,500 first printing.
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MORE BOOK INFO
ISBN: 0684832569
Copyright: 1997
Dewey Decimal: 658.8/12
Library of Congress: 96044611
Book Publisher: Simon & Schuster
Language: ENG
No. of Pages: 301
Paper Weight (lb): 1.35
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