Moments of Truth
Carlzon, Jan
Paperback
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BOOK SUMMARY
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. The best book on leadership by a CEO.--John Naisbitt, author of Megatrends
BOOK SYNOPSIS
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation
Submit a book reviewFOR RELATED BOOKS
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MORE BOOK INFO
ISBN: 0060915803
Copyright: 1989
Dewey Decimal: 387.7/065/485
Library of Congress: 88045644
Book Publisher: Harpercollins
Language: ENG
Paper Weight (lb): 0.3
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